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Last modified by SuperUwe Trueggelmann on 2026/02/03 18:37
From version 2.1
edited by SuperUwe Trueggelmann
on 2026/02/03 18:26
Change comment: There is no comment for this version
To version 4.1
edited by SuperUwe Trueggelmann
on 2026/02/03 18:31
Change comment: There is no comment for this version

Summary

Details

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1 1  = Introduction =
2 2  
3 -TruCert is using a Cloud service hosted within TruCert's offices in Canada. The server is physically located in TruCert's server room in Canada.
3 +TruCert is using a Cloud service hosted within TruCert's offices in Canada. The server is physically located in TruCert's server room in Nanaimo, BC, Canada.
4 4  
5 -Uploads are TLS encrypted between the uploader's web browser and the cloud server. Different from most e-mail transmissions, the transmitted data is not handled unencrypted by IT systems outside TruCert's network and those of the uploader.
5 +Uploads are TLS encrypted between the uploader's web browser and our server. Different from most e-mail transmissions, the transmitted data is not handled unencrypted by IT systems outside TruCert's network and those of the uploader.
6 6  
7 -In addition, the link provided by TruCert only allows uploading, but not to view, edit, or delete the files, to ensure that should the link become disclosed, this cannot be used to access the uploaded files.
7 +In addition, the link provided by TruCert only allows uploading, but not to view, edit, or delete the uploaded files, to ensure that, should the link become disclosed, it cannot be used to access the uploaded files.
8 8  
9 9  = How to upload =
10 10  
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20 20  
21 21  Should the link not start with https:~/~/trucloud.trucert.com then DO NOT USE IT and contact your TruCert contact.
22 22  
23 -The right part is a random sequence of letters and numbers and is different from time to time.
23 +The right part, in the example //**p8nBQCpoFLiEJTs**//, is a random sequence of letters and numbers and is different from time to time and from uploader to uploader.
24 24  
25 25  The link only works for uploading data into a folder dedicated to your company.
26 26  
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44 44  
45 45  [[image:1770141918667-868.png||height="282" width="312"]]
46 46  
47 -The time for the upload depends on file size and the quality of the network connection between your laptop and our server, with the Internet in between. Normally the upload should be completed within a minute or so, and should not exceed 5 minutes. If your upload is not progressing visibly after a minute or two, please contact your own IT support or your TruCert contact.
47 +The time for the upload depends on file size and the quality of the network connection between your laptop and our server, with the Internet in between. Normally the upload should be completed within a minute or so, and should not exceed 5 minutes. If your upload is not progressing visibly after a minute or two, please contact your own IT support or your TruCert contact. Some security system might prevent you from uploading files.
48 48  
49 49  = Best practice to submit multiple files =
50 50  
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54 54  
55 55  To avoid such confusion, we recommend the following procedure to upload multiple files:
56 56  
57 -1. Create an empty directory on your desktop, or in another location if you want. Name the directory, for example "CEC Audit Evidences - YYYY-MM-DD", where you replace YYYY-MM-DD with the current date
58 -1. If you want, you can create a directory structure inside to organize the files
59 -1. Copy all the files you want to submit into that directory
60 -1. Once you have placed all the files you want into that directory, compress the whole directory into .ZIP or .7Z file.
57 +1. Create an empty directory on your desktop, or in another location. Name the directory, for example "CEC Audit Evidences - YYYY-MM-DD", where you replace YYYY-MM-DD with the current date, for example 2027-07-15.
58 +1. If you want, you can create a directory structure inside to organize the files.
59 +1. Copy all the files you want to submit into this directory.
60 +1. Once you have placed all the files you want into that directory, compress the whole directory into a .ZIP or .7Z file.
61 61  1. Upload the resulting .ZIP or .7Z file.
62 62  
63 63  If you upload the same file twice, our system will create two files with the same filename, but distinguished by an added number.